Day 5 of using my rain router as a display item in my house

I would not recommend rain to anyone. Received my 5g router and sim card on Monday morning. According to the website it takes two hours to register your sim card after the courier delivered it and did the RICA. It has been 5 days since I received my sim card and router. The debit order of R699 for my rain wifi went off on the 27th of January. I have phoned the rain call centre multiple times per day which resulted in me using up all my airtime for the month on the 4th of February. I spoke to numerous managers and no one could help me. Everybody just said the system is being updated en I have to wait to be manually registered. Yesterday they said that the system update is done. My wifi is still not working. Meanwhile we are paying other service providers for data. Rain this Is pathetic. I am considering canceling my contract. If anyone can assist me with this issue my ticket number is #***. In the future - if you update your systems just have a back-up system? From super frustrated client who downloaded hellopeter because rain call centre/managers can’t help their clients.