Day 5 of trying to get them to deduct my premium but they keep trying to double debit me

Item: Rain
Rating: 1
Author: Lucinda W

Day 5 of trying to get them to deduct my premium but they keep trying to double debit me. Even after telephonically resolving the issue, they still try to double debit. Any legal assistance please?

Helpful (0)

Replies (4)

Lucinda W's updateReviewer Update

19 Jun 2024, 07:52

So apparently they can up the increases without telling you either. One minute you are paying this then the next even more. Really getting sick of this.

Lucinda W's update19 Jun 2024, 07:52

Reviewer Update

So apparently they can up the increases without telling you either. One minute you are paying this then the next even more. Really getting sick of this.

Rain's replyOfficial

19 Jun 2024, 10:19

Hi Lucinda Willemse,

Thank you for bringing your complaint to our attention,

We're sorry your rain experience hasn't been as good as expected.

We will be in touch to further assist.

Regards,
rain.

Rain's reply19 Jun 2024, 10:19

Official

Lucinda W's updateReviewer Update

20 Jun 2024, 07:52

Finally sorted with the debit of the correct amount. So who is going to pay for the "failed" debit penalty as you are the ones who over charged me?

Lucinda W's update20 Jun 2024, 07:52

Reviewer Update

Finally sorted with the debit of the correct amount. So who is going to pay for the "failed" debit penalty as you are the ones who over charged me?

Lucinda W's updateReviewer Update

20 Jun 2024, 08:16

Ok the account is up to date please stop debiting now! Seriously who is going tonpay for the failed debits?

Lucinda W's update20 Jun 2024, 08:16

Reviewer Update

Ok the account is up to date please stop debiting now! Seriously who is going tonpay for the failed debits?