GG
Guillaume G
1 reviews | Active since May 2016
30 Aug 2025, 17:21
Day 4 with 0.8mbs speeds
Been logging tickets daily... dont waste time with their chatbot, the script is very limited.. and only restarts your router and asks you to move it around, Rain's infrastructure is crippled, the issue is congestion on the line, I am on the wrong tower according to them.. ok great move me to the right tower... um we cant... sooooo I keep on paying then?
Helpful (0)
Replies (7)0
Replies (7)
Rain's replyOfficial
30 Aug 2025, 18:20Hi Guillaume
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist
Regards,
rain.
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist
Regards,
rain.
Rain's reply30 Aug 2025, 18:20
Official
Hi Guillaume
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist
Regards,
rain.
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist
Regards,
rain.
GG
Guillaume G's updateReviewer Update
31 Aug 2025, 19:37The speedtests dont complete, it ends with an error thats how bad it is
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Guillaume G's update31 Aug 2025, 19:37
Reviewer Update
The speedtests dont complete, it ends with an error thats how bad it is
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Guillaume G's updateReviewer Update
02 Sept 2025, 06:35Same situation now a week later, during the early hours of morning I get full speed, as soon as everyone else wakes up it drops to below 2mbs, I used speedtest by ookla and speedtest on the unit itself, I phoned in again and got told they are upgrading the tower which in my opinion is BS.. its 7 days now, why am I supposed to pay for this service when I am not getting any? Even the technical assistants run speedtests and get the same result, it was "escalated" by them... because according to them outages are resolved within 24 hours... will this get resolved or will I be refunded for 7 days I paid for without service?? What do I do next?
GG
Guillaume G's update02 Sept 2025, 06:35
Reviewer Update
Same situation now a week later, during the early hours of morning I get full speed, as soon as everyone else wakes up it drops to below 2mbs, I used speedtest by ookla and speedtest on the unit itself, I phoned in again and got told they are upgrading the tower which in my opinion is BS.. its 7 days now, why am I supposed to pay for this service when I am not getting any? Even the technical assistants run speedtests and get the same result, it was "escalated" by them... because according to them outages are resolved within 24 hours... will this get resolved or will I be refunded for 7 days I paid for without service?? What do I do next?
GG
Guillaume G's updateReviewer Update
03 Sept 2025, 05:44My router has always been in the same place!!! Why would moving it now make a difference? I currently have full speed.. because its early and network is not congested yet.. I will send the speedtests
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Guillaume G's update03 Sept 2025, 05:44
Reviewer Update
My router has always been in the same place!!! Why would moving it now make a difference? I currently have full speed.. because its early and network is not congested yet.. I will send the speedtests
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Guillaume G's updateReviewer Update
03 Sept 2025, 17:20Email was sent... still waiting...
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Guillaume G's update03 Sept 2025, 17:20
Reviewer Update
Email was sent... still waiting...
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Guillaume G's updateReviewer Update
03 Sept 2025, 18:59Ok Im done... if I take the router back to a Rain store can the account be closed immediately? I dont want to pay Rain another cent of my money
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Guillaume G's update03 Sept 2025, 18:59
Reviewer Update
Ok Im done... if I take the router back to a Rain store can the account be closed immediately? I dont want to pay Rain another cent of my money
GG
Guillaume G's updateReviewer Update
08 Sept 2025, 16:16So week 3 now, without connection during the day... only at night when everyone is sleeping I have full speeds... escalated and tickets logged every day... still no improvement or results
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Guillaume G's update08 Sept 2025, 16:16
Reviewer Update
So week 3 now, without connection during the day... only at night when everyone is sleeping I have full speeds... escalated and tickets logged every day... still no improvement or results