Item: Rain
Rating: 3
Author: Ndivhuwo N

Rain's replyOfficial

27 Jun 2024, 07:36

Hi Ndivhuwo N.

We're really sorry your rain experience hasn't been as good as you expected.

We're going to get on this asap.

Thank you.

rain.

Best regards,

Rain's reply27 Jun 2024, 07:36

Official

Hi Ndivhuwo N.

We're really sorry your rain experience hasn't been as good as you expected.

We're going to get on this asap.

Thank you.

rain.

Best regards,

Rain's replyOfficial

27 Jun 2024, 09:25

Hi

Please note that we have escalated the matter to our billing team to have your debit date changed once feedback is provided we will be in touch.

Thank you,
rain.

Best regards,

Rain's reply27 Jun 2024, 09:25

Official

Hi

Please note that we have escalated the matter to our billing team to have your debit date changed once feedback is provided we will be in touch.

Thank you,
rain.

Best regards,

Rain's replyOfficial

27 Jun 2024, 13:30

Hi Ndivhuwo N,

We tried calling you to no avail, please log on to the rain website to change your payment date, as we cannot change it on our side, you should find the option under "My Account". Should you struggle please send us a message and we will call back to assist you through it.

Regards,
rain.

Best regards,

Rain's reply27 Jun 2024, 13:30

Official

Hi Ndivhuwo N,

We tried calling you to no avail, please log on to the rain website to change your payment date, as we cannot change it on our side, you should find the option under "My Account". Should you struggle please send us a message and we will call back to assist you through it.

Regards,
rain.

Best regards,

NN

Ndivhuwo N's updateReviewer Update

27 Jun 2024, 19:34

Please note that am not able to change debit date on the app, i have escalated this last month and you advised me to send screenshot on *** which i did, with the reference number of #***2. I could really appreciate it, if you change the debit date for me before the 1st of july. I have been complaining for this for over 3 months now.

NN

Ndivhuwo N's update27 Jun 2024, 19:34

Reviewer Update

Please note that am not able to change debit date on the app, i have escalated this last month and you advised me to send screenshot on *** which i did, with the reference number of #***2. I could really appreciate it, if you change the debit date for me before the 1st of july. I have been complaining for this for over 3 months now.

Rain's replyOfficial

28 Jun 2024, 11:52

Hi Ndivhuwo shielah N,

Thanks for bringing this to our attention.

We're sorry your rain experience hasn't been as good as you expected.

Thank you.
rain.

Best regards,

Rain's reply28 Jun 2024, 11:52

Official

Hi Ndivhuwo shielah N,

Thanks for bringing this to our attention.

We're sorry your rain experience hasn't been as good as you expected.

Thank you.
rain.

Best regards,

Rain's replyOfficial

28 Jun 2024, 12:05

Hi,

Please be advised that we are aware of the issue.

We have escalated the matter to the relevant department.

Once feedback is provided, we will reach out and assist you further.

Thanks,
rain.

Best regards,

Rain's reply28 Jun 2024, 12:05

Official

Hi,

Please be advised that we are aware of the issue.

We have escalated the matter to the relevant department.

Once feedback is provided, we will reach out and assist you further.

Thanks,
rain.

Best regards,

Rain's replyOfficial

28 Jun 2024, 12:10

Hey,

Please note that we have received your screenshot.

Upon viewing the screen sent, the change was not made via the rain website.

Please sign in to your rain account via rain.co.za to update your payment date.

Should you have an error while doing it via our website drop please forward the error message displayed and we'll get back to you.

Thanks,
rain

Best regards,

Rain's reply28 Jun 2024, 12:10

Official

Hey,

Please note that we have received your screenshot.

Upon viewing the screen sent, the change was not made via the rain website.

Please sign in to your rain account via rain.co.za to update your payment date.

Should you have an error while doing it via our website drop please forward the error message displayed and we'll get back to you.

Thanks,
rain

Best regards,

NN

Ndivhuwo N's updateReviewer Update

28 Jun 2024, 23:15

Hi,

Please note that the screenshot that I sent i got them from my rain App, i also sent another screen shot now to *** with the *** - rain callback support#*** changing debit date. I was going to change the date on my side but it keeps on giving me error. I would be more than happy if you could assist me changing the date, unless I would end up canceling because i have been struggling for more than 3 months now with no solution.

NN

Ndivhuwo N's update28 Jun 2024, 23:15

Reviewer Update

Hi,

Please note that the screenshot that I sent i got them from my rain App, i also sent another screen shot now to *** with the *** - rain callback support#*** changing debit date. I was going to change the date on my side but it keeps on giving me error. I would be more than happy if you could assist me changing the date, unless I would end up canceling because i have been struggling for more than 3 months now with no solution.

Rain's replyOfficial

29 Jun 2024, 08:56

Hi Ndivhuwo N,

Kindly note that, we can only change your debit order date after your current payment date which is the first of every month. We are unable to change it at the moment as your payment date is close by.

Thanks,
Rain

Best regards,

Rain's reply29 Jun 2024, 08:56

Official

Hi Ndivhuwo N,

Kindly note that, we can only change your debit order date after your current payment date which is the first of every month. We are unable to change it at the moment as your payment date is close by.

Thanks,
Rain

Best regards,

NN

Ndivhuwo N's updateReviewer Update

29 Jun 2024, 09:57

hence i was told that you will be able to change my debit date after the 25th once i paid, i made payment and now you are saying that you won't be able to change the debit date i have to pay again ?

NN

Ndivhuwo N's update29 Jun 2024, 09:57

Reviewer Update

hence i was told that you will be able to change my debit date after the 25th once i paid, i made payment and now you are saying that you won't be able to change the debit date i have to pay again ?

Rain's replyOfficial

29 Jun 2024, 11:08

Hi Ndivhuwo shielah N,

Apologies for any inconvenience caused to you, however, the change was suppose to be done immediately after the payment not now closer to the payment date the system won't allow us to make the changes.

Thanks
Rain

Best regards,

Rain's reply29 Jun 2024, 11:08

Official

Hi Ndivhuwo shielah N,

Apologies for any inconvenience caused to you, however, the change was suppose to be done immediately after the payment not now closer to the payment date the system won't allow us to make the changes.

Thanks
Rain

Best regards,

NN

Ndivhuwo N's updateReviewer Update

29 Jun 2024, 19:47

I have been escalating this long time ago since the payments has been made.

NN

Ndivhuwo N's update29 Jun 2024, 19:47

Reviewer Update

I have been escalating this long time ago since the payments has been made.

Rain's replyOfficial

30 Jun 2024, 17:40

Hi Ndivhuwo N,

We understand your frustrations, and we have re-escalated the request, we will provide you with feedback as soon as possible.

Regards,
rain.

Best regards,

Rain's reply30 Jun 2024, 17:40

Official

Hi Ndivhuwo N,

We understand your frustrations, and we have re-escalated the request, we will provide you with feedback as soon as possible.

Regards,
rain.

Best regards,

NN

Ndivhuwo N's updateReviewer Update

01 Jul 2024, 07:15

Hi rain,

Please note that i don't have any money to pay today since i have already made payment on the 25th june. Please don't try to debit me. I will be able to make another payment on the 25 of july as per my previous debit date request.

Thank you for understanding.

NN

Ndivhuwo N's update01 Jul 2024, 07:15

Reviewer Update

Hi rain,

Please note that i don't have any money to pay today since i have already made payment on the 25th june. Please don't try to debit me. I will be able to make another payment on the 25 of july as per my previous debit date request.

Thank you for understanding.

Rain's replyOfficial

01 Jul 2024, 10:47

Hey Ndivhuwo shielah N,

Please be advised we do see that you have an outstanding balance of R569 that requires payment. You can make payment via our website, https://www.rain.co.za/login/home or via the my rain application by signing in with your email address and password and following the payment prompts. Once payment is received, your account will be cleared until the next invoice is generated.

Regards,
rain.

Best regards,

Rain's reply01 Jul 2024, 10:47

Official

Hey Ndivhuwo shielah N,

Please be advised we do see that you have an outstanding balance of R569 that requires payment. You can make payment via our website, https://www.rain.co.za/login/home or via the my rain application by signing in with your email address and password and following the payment prompts. Once payment is received, your account will be cleared until the next invoice is generated.

Regards,
rain.

Best regards,

Rain's replyOfficial

04 Jul 2024, 15:54

Hi Ndivhuwo N,

Thank you for taking our call we will call you back at 5 as requested.

Regards,
rain.

Best regards,

Rain's reply04 Jul 2024, 15:54

Official

Hi Ndivhuwo N,

Thank you for taking our call we will call you back at 5 as requested.

Regards,
rain.

Best regards,

date debit