Datat and Airtime for the two sim cards provided

I am writing to formally lodge a complaint regarding the data and airtime from rain that was supposed to be sent to me as per a service agreement. Unfortunately, I have not received the data/airtime for this month, despite the expectation that it would have been provided by Rain.

I would appreciate it if you could investigate this matter as soon as possible and provide the missing data or an explanation regarding the delay. Please confirm when I can expect to receive the data and let me know if any further information is required from my side.

Thank you for your attention to this matter. I look forward to your prompt resolution.