Data withheld with money available for debit and many attempts to pay manually

I have a month to month arrangement with Rain for data which is debited on the 25th of every month which never happened on 25 January 2023 and my data was withheld. I tried paying Rain online with no luck, called the online support number several times from the 26th January 2023 using my airtime for over an hour at one time. in the evening of 27 January 2023 I talked to a consultant who escalated the matter to Yasin Jardin who promised to resolve the matter and to call me back before 20h00 on the same evening of 27 January 2023. I am writing this complaint at 21h50 and I have not received any call and there is no data for me to use.