MM
Marlon M
1 reviews | Active since Mar 2009
23 Jan 2021, 17:07
"Data that never ends" is a farce the service is down or inaccessible for most of the day
Rain internet promises "Data that never ends" but this is far from true & misleading when the data cannot be accessed. I've been experiencing non service for last 2 weeks especially between 16PM and 8 PM and when the service eventually comes back the download speeds are 1.23Mbps & upload speeds are 0.48Mbps. This is far from ideal for any ISP & Rain's promise of "Data that never ends" is misrepresentation & false advertising & MUST stop. If you have "Data that never ends" but cannot access it then it is pointless & Rain as an ISP should retract this.
Helpful (0)
Replies (3)0
Replies (3)
Rain's replyOfficial
24 Jan 2021, 07:14Good morning Marlon
I trust you are well
Please accept my humble apologies for the service that you have received thus far.
Please may I have your email address that was used to create your rain account so that we can assist you?
Stay safe.
Regards
Mosa
I trust you are well
Please accept my humble apologies for the service that you have received thus far.
Please may I have your email address that was used to create your rain account so that we can assist you?
Stay safe.
Regards
Mosa
Rain's reply24 Jan 2021, 07:14
Official
Good morning Marlon
I trust you are well
Please accept my humble apologies for the service that you have received thus far.
Please may I have your email address that was used to create your rain account so that we can assist you?
Stay safe.
Regards
Mosa
I trust you are well
Please accept my humble apologies for the service that you have received thus far.
Please may I have your email address that was used to create your rain account so that we can assist you?
Stay safe.
Regards
Mosa
MM
Marlon M's updateReviewer Update
24 Jan 2021, 14:13Hi there.
The email address for my Rain account is ***.
Also, why is your call center number *** not advertised or easily accessible from your main website on https://www.rain.co.za/ and I could only get this number through a Google search?? I once tried to call during lockdown level 4 in 2020 and understood that you do not have a call center running at the time because of social distancing & only reachable through logging a call on your website which made sense at the time because of social distancing & the level of lockdown.
My internet connection goes on the blink between 16:30 & 20:00 every day now for the last 2 weeks with my Huawei 4G Router Pro internet light going from light green to red & when it eventually comes back the speeds are far from ideal, 1.23 mbps download & 0.48 mbps upload speeds. This is far from ideal when previously I use to get 43.7 mbps upload speeds and 12.4 mbps download speeds - I took screen shots of these experiences.
I will hear from you.
The email address for my Rain account is ***.
Also, why is your call center number *** not advertised or easily accessible from your main website on https://www.rain.co.za/ and I could only get this number through a Google search?? I once tried to call during lockdown level 4 in 2020 and understood that you do not have a call center running at the time because of social distancing & only reachable through logging a call on your website which made sense at the time because of social distancing & the level of lockdown.
My internet connection goes on the blink between 16:30 & 20:00 every day now for the last 2 weeks with my Huawei 4G Router Pro internet light going from light green to red & when it eventually comes back the speeds are far from ideal, 1.23 mbps download & 0.48 mbps upload speeds. This is far from ideal when previously I use to get 43.7 mbps upload speeds and 12.4 mbps download speeds - I took screen shots of these experiences.
I will hear from you.
MM
Marlon M's update24 Jan 2021, 14:13
Reviewer Update
Hi there.
The email address for my Rain account is ***.
Also, why is your call center number *** not advertised or easily accessible from your main website on https://www.rain.co.za/ and I could only get this number through a Google search?? I once tried to call during lockdown level 4 in 2020 and understood that you do not have a call center running at the time because of social distancing & only reachable through logging a call on your website which made sense at the time because of social distancing & the level of lockdown.
My internet connection goes on the blink between 16:30 & 20:00 every day now for the last 2 weeks with my Huawei 4G Router Pro internet light going from light green to red & when it eventually comes back the speeds are far from ideal, 1.23 mbps download & 0.48 mbps upload speeds. This is far from ideal when previously I use to get 43.7 mbps upload speeds and 12.4 mbps download speeds - I took screen shots of these experiences.
I will hear from you.
The email address for my Rain account is ***.
Also, why is your call center number *** not advertised or easily accessible from your main website on https://www.rain.co.za/ and I could only get this number through a Google search?? I once tried to call during lockdown level 4 in 2020 and understood that you do not have a call center running at the time because of social distancing & only reachable through logging a call on your website which made sense at the time because of social distancing & the level of lockdown.
My internet connection goes on the blink between 16:30 & 20:00 every day now for the last 2 weeks with my Huawei 4G Router Pro internet light going from light green to red & when it eventually comes back the speeds are far from ideal, 1.23 mbps download & 0.48 mbps upload speeds. This is far from ideal when previously I use to get 43.7 mbps upload speeds and 12.4 mbps download speeds - I took screen shots of these experiences.
I will hear from you.
MM
Marlon M's updateReviewer Update
04 Feb 2021, 19:42Still having problems with my internet speed with Rain and it falls far short from when the service was initiated.
Most recent speed test on 04/02/2021 at 19:23image.png 396.02 KB
Most recent speed test on 04/02/2021 at 19:23image.png 396.02 KB
MM
Marlon M's update04 Feb 2021, 19:42
Reviewer Update
Still having problems with my internet speed with Rain and it falls far short from when the service was initiated.
Most recent speed test on 04/02/2021 at 19:23image.png 396.02 KB
Most recent speed test on 04/02/2021 at 19:23image.png 396.02 KB