Dashboard did not work, still have to pay

Their SIM card took long to arrive as well as the acticvation of that SIM. I was fine with this as i got a working SIM eventually.

After the 15 day trial I thought the spend limit was turned on and only checked a few days later. It was off and my mistake. Turned it on and capped it to R350, pressed apply and closed my browser. Another few days later i was surprised how much downloads I was doing and checked the site. The spend limit was off and is now at R450+. I brought this issue up with Rain saying im having issues with the dashboard and cannot turn on the spend limit.

Back and fourth via email and I was nagging because I was told they are having issues with their dashboard and their techies are working on it. never got fixed in that time.

The day I had to pay and happily Rain took my cash, I paid R601 for the peak data usage (yeah ***). I initiated the email conversation again as my arguement was that the dashboard *****ed and I need help with this.

I was told "sorry for the inconvenience, but you being charged for your usage". It was convenient the dashboard worked on the day my money was taken.

Unable to set a spend limit on dashboard or even rename the SIM there as well, i still had to pay.

Thanks RAIN for your "excellent" service