NZ
Noxolo Z
1 reviews | Active since Feb 2025
27 Feb 2025, 09:46
DAILY INTERNET DISCONNECTION
I am based in Pietermaritzburg and boy is it a nightmare to have Rain. Every single day without fail we loose a the network, my email inbox is filled with support reference numbers from Rain that I receive daily because we request assistance support. We follow all troubleshooting guidelines we still have a problem. The router would say 5 G in blue but no connection. Ive inboxed on instagram they try to assist me as well as Linray but I believe they are now unable to assist.
Helpful (0)
Replies (14)0
Replies (14)
Rain's replyOfficial
27 Feb 2025, 10:07Hi Noxolo Z,
Thank you for bringing this to our attention, we're sorry to hear this has been your experience.
We're looking into your connection query; we will be in touch to further assist.
Regards,
rain.
Thank you for bringing this to our attention, we're sorry to hear this has been your experience.
We're looking into your connection query; we will be in touch to further assist.
Regards,
rain.
Rain's reply27 Feb 2025, 10:07
Official
Hi Noxolo Z,
Thank you for bringing this to our attention, we're sorry to hear this has been your experience.
We're looking into your connection query; we will be in touch to further assist.
Regards,
rain.
Thank you for bringing this to our attention, we're sorry to hear this has been your experience.
We're looking into your connection query; we will be in touch to further assist.
Regards,
rain.
NZ
Noxolo Z's updateReviewer Update
28 Feb 2025, 08:51Good morning
I received a call after posting , I was assured that I will receive a call at 17:00 but I didn't receive any call . I was also requested to do speed tests which I did and they were as follows :
18:32 pm -0mbps
18:41 pm- 0 mbps
19:46 pm- 1 mbps
19:59 pm- 0 mbps
So basically we spent the night with no wifi and yet I will be expected to make full payment month end.
This morning it was on 90 mbps before I left for work.
I received a call after posting , I was assured that I will receive a call at 17:00 but I didn't receive any call . I was also requested to do speed tests which I did and they were as follows :
18:32 pm -0mbps
18:41 pm- 0 mbps
19:46 pm- 1 mbps
19:59 pm- 0 mbps
So basically we spent the night with no wifi and yet I will be expected to make full payment month end.
This morning it was on 90 mbps before I left for work.
NZ
Noxolo Z's update28 Feb 2025, 08:51
Reviewer Update
Good morning
I received a call after posting , I was assured that I will receive a call at 17:00 but I didn't receive any call . I was also requested to do speed tests which I did and they were as follows :
18:32 pm -0mbps
18:41 pm- 0 mbps
19:46 pm- 1 mbps
19:59 pm- 0 mbps
So basically we spent the night with no wifi and yet I will be expected to make full payment month end.
This morning it was on 90 mbps before I left for work.
I received a call after posting , I was assured that I will receive a call at 17:00 but I didn't receive any call . I was also requested to do speed tests which I did and they were as follows :
18:32 pm -0mbps
18:41 pm- 0 mbps
19:46 pm- 1 mbps
19:59 pm- 0 mbps
So basically we spent the night with no wifi and yet I will be expected to make full payment month end.
This morning it was on 90 mbps before I left for work.
NZ
Noxolo Z's updateReviewer Update
01 Mar 2025, 17:40Hi my network is unstable since 13:00 on speed test of 12 and 0 mbps
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Noxolo Z's update01 Mar 2025, 17:40
Reviewer Update
Hi my network is unstable since 13:00 on speed test of 12 and 0 mbps
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Noxolo Z's updateReviewer Update
01 Mar 2025, 18:21Noted…Thank you 🙏🏾
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Noxolo Z's update01 Mar 2025, 18:21
Reviewer Update
Noted…Thank you 🙏🏾
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Noxolo Z's updateReviewer Update
04 Mar 2025, 19:02Good day ,the router is not workin I don’t know if it’s because of the rain but on 5g no connection and 0mbps kindly assist
NZ
Noxolo Z's update04 Mar 2025, 19:02
Reviewer Update
Good day ,the router is not workin I don’t know if it’s because of the rain but on 5g no connection and 0mbps kindly assist
NZ
Noxolo Z's updateReviewer Update
05 Mar 2025, 20:08Good evening than you for your prompt responses however we haven’t had a stable network since 17:30 it only lasts less then 5 mins and it goes off..😭It’s exhausting and I don’t wanna bother you anymore
NZ
Noxolo Z's update05 Mar 2025, 20:08
Reviewer Update
Good evening than you for your prompt responses however we haven’t had a stable network since 17:30 it only lasts less then 5 mins and it goes off..😭It’s exhausting and I don’t wanna bother you anymore
NZ
Noxolo Z's updateReviewer Update
08 Mar 2025, 17:29Thank you…well it’s been almost 2 hours of unstable network today n 2 messages from support….I try not to complain daily but we are all at home
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Noxolo Z's update08 Mar 2025, 17:29
Reviewer Update
Thank you…well it’s been almost 2 hours of unstable network today n 2 messages from support….I try not to complain daily but we are all at home
NZ
Noxolo Z's updateReviewer Update
08 Mar 2025, 17:41We have troubleshooted n it will last like 5 mins to work and it say no internet connection
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Noxolo Z's update08 Mar 2025, 17:41
Reviewer Update
We have troubleshooted n it will last like 5 mins to work and it say no internet connection
Rain's replyOfficial
08 Mar 2025, 18:51Hi Noxolo,
We're sorry your rain experience hasn't been as good as you expected.
Thank you for bringing this to our attention we are currently looking into your connection query and will be in touch with you to assist further.
Thank you.
rain.
We're sorry your rain experience hasn't been as good as you expected.
Thank you for bringing this to our attention we are currently looking into your connection query and will be in touch with you to assist further.
Thank you.
rain.
Rain's reply08 Mar 2025, 18:51
Official
Hi Noxolo,
We're sorry your rain experience hasn't been as good as you expected.
Thank you for bringing this to our attention we are currently looking into your connection query and will be in touch with you to assist further.
Thank you.
rain.
We're sorry your rain experience hasn't been as good as you expected.
Thank you for bringing this to our attention we are currently looking into your connection query and will be in touch with you to assist further.
Thank you.
rain.
NZ
Noxolo Z's updateReviewer Update
17 Mar 2025, 19:45Hi thank you for assisting us we’ve had not too many problems since you reached out however our router is giving us problems since 18:00 it’s unstable
NZ
Noxolo Z's update17 Mar 2025, 19:45
Reviewer Update
Hi thank you for assisting us we’ve had not too many problems since you reached out however our router is giving us problems since 18:00 it’s unstable
NZ
Noxolo Z's updateReviewer Update
18 Mar 2025, 18:42Thank you for prompt response kindly check if there is anything it’s currently unstable and we keep restarting
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Noxolo Z's update18 Mar 2025, 18:42
Reviewer Update
Thank you for prompt response kindly check if there is anything it’s currently unstable and we keep restarting
NZ
Noxolo Z's updateReviewer Update
18 Mar 2025, 21:28We have been doing that it’s still says no connection from the time I sent the message it’s frustrating cause I go through this every month yet I make full payment guys even now I have to buy data to send this message
NZ
Noxolo Z's update18 Mar 2025, 21:28
Reviewer Update
We have been doing that it’s still says no connection from the time I sent the message it’s frustrating cause I go through this every month yet I make full payment guys even now I have to buy data to send this message
Rain's replyOfficial
19 Mar 2025, 06:49Hi Noxolo,
We're sorry your rain experience hasn't been as good as you expected.
Thank you for bringing this to our attention we are currently looking into your connection query and will be in touch with you to assist further.
Thank you.
rain.
We're sorry your rain experience hasn't been as good as you expected.
Thank you for bringing this to our attention we are currently looking into your connection query and will be in touch with you to assist further.
Thank you.
rain.
Rain's reply19 Mar 2025, 06:49
Official
Hi Noxolo,
We're sorry your rain experience hasn't been as good as you expected.
Thank you for bringing this to our attention we are currently looking into your connection query and will be in touch with you to assist further.
Thank you.
rain.
We're sorry your rain experience hasn't been as good as you expected.
Thank you for bringing this to our attention we are currently looking into your connection query and will be in touch with you to assist further.
Thank you.
rain.
NZ
Noxolo Z's updateReviewer Update
24 Mar 2025, 15:52Good day our wifi is inconsistent again we have done the troubleshooting ….Guys everyday we go through this can someone look into the PMB tower this is ridiculous now…We troubleshoot daily
NZ
Noxolo Z's update24 Mar 2025, 15:52
Reviewer Update
Good day our wifi is inconsistent again we have done the troubleshooting ….Guys everyday we go through this can someone look into the PMB tower this is ridiculous now…We troubleshoot daily