Cyber *****

Hello peter I have placed and paid in full my order for 5g sim and free router last week and on friday they delivered my sim but no router.i phone them 4 times over the weekend asking for conformation on when they will deliver my paid for router and the cant tell me when they just say they will refer it to logistics department.i ask them for any number or email address for that department and they refuse to help me.please can you give me any number or email address where i can report this cyber crime and *****