Customers come first

We have been using Rain for two years last year everything was fine with no network problems until this year march everything went down, network would be gone for 3 days now even a whole week without network happens frequently. I am a university student and have submissions and quizzes online I now have to rely on my own data while we are paying R595 per month . A company needs to put their customers first, the whole country can’t complain about one thing which is network and nothing is being done about it Rain needs to step up.

A response and a solution would be highly appreciated