*********** customer services that can resolve issues

Good day so disappointed with Rain customer service, my sister ordered her rain router and sim card 2 weeks and just before they delivered she realized she had forgot her ID in EC, she called them to let they know her problem they said they cant make the delivery as they need the ID, she then said okay cancel the purchase as she has no means of getting the ID as that moment. so she got an sms confirming that money will be refunded within 7 days, thats fine luckly we managed to get the ID in Cape, logged on the site again re purchased another one as there was nothing pending on her card as it was cancelled, now when she was abt to pay it kept bouncing her out saying she needs to contact support, support called and they said that 1st one wasn't cancelled she cant order a new one now she keeps failing the security check saying her email address is invalid- how when she just logged in this morning with the same email address that she signed in. Rain is sitting with her money and they not saying anything, now all that needs to be done is that they need to confirm when they can deliver the product as its already paid for but they giving her the run a run its very stressful and unnecessary as her daughter is writing matric she needs to connect to the data as soon as possible.