CUSTOMER SERVICE SUCKS AT RAIN DATA

Item: Rain
Rating: 1
Author: Chantel M

I have been using rain for the past year already and I have been happy :) so much so that I upgraded to 4G unlimited. Well the network service itself is fine BUT customer support is terrible! I logged my first ticket on the 30th June to downgrade to the 19 hours 4G as we've installed wifi and I still wanted to keep the rain simcard as it saves us when we not home and travelling around.

We'll needless to say I didn't get any response yet, just an email saying they'll contact me within 24-48 hours.

Its so easy to upgrade online when you log into your profile... But to downgrade, what's a mission as no1 can assist.

I'd like my services to be downgraded immediately.

Regards,

Chantel

Helpful (0)

Replies (2)

Rain's replyOfficial

13 Aug 2020, 11:23

Hi Chantel M

Trust you are well and keeping warm.

Please accept my humble apologies for the service that you have received thus far.

Please be advised that one of our agents will be in contact with you to assist you.

Stay safe.

Regards
Yeoline

Rain's reply13 Aug 2020, 11:23

Official

Chantel M's updateReviewer Update

13 Aug 2020, 11:29

Thank you for your response Yeoline.

I need someone to contact me today still.

Because the longer you guys take I have to keep paying R479 instead of R250, which is totally unnecessary.

Chantel M's update13 Aug 2020, 11:29

Reviewer Update

Thank you for your response Yeoline.

I need someone to contact me today still.

Because the longer you guys take I have to keep paying R479 instead of R250, which is totally unnecessary.