Customer service sucks!!!!

I've been having connectivity issues since last night at 10pm. Logged a call with support team and received a reference number *** - see email response: Hi, thanks for getting in touch. Your reference number is (***). A rain agent will response to your query in the coming days. If you need to follow up on a request, please reply on this email trail and DON'T create a new request on the website.

Thanks for your patience, rain

......and four email replies later, I have still not received a call from an agent or any representative from RAIN...seriously wondering if their support is "computers" responding and replying. They are so quick to remind you of your next bill date or when you next debit order will go through, hence their customer service sucks!! I'm working from home and without internet access, I'm seriously having a huge impact on my productivity....surely they should have had more hands on deck during this lockdown period as they know many people are WORKING FROM HOME!!!!!!!

Sorry but your customer service sucks!, and to think I changed from Telkom as many of my colleagues raved about your internet access, speed, price, etc, but after they heard of my experience, they are also re-considering their options.

Now I am thinking of going back to Telkom!!