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Tracey R
1 reviews | Active since Aug 2020
26 Aug 2020, 15:15
Customer Service sadly lacking
My sim card was delivered on 21 August, all documents were presented as required, and still my sim card has not been activated. I have tried all ways to contact Rain, email, phone, facebook page and contact support button, which asks for msisdn, which I don't have because the sim card is not yet activated!!!! How do I contact Rain to sort out this problem???
Helpful (0)
Replies (2)0
Replies (2)
Rain's replyOfficial
26 Aug 2020, 15:58Hi Tracey R
Trust you are well and keeping warm.
Please accept my humble apologies for the service that you have received thus far.
Please be advised that one of our agents will be in contact with you to assist you.
Stay safe.
Regards
Yeoline
Trust you are well and keeping warm.
Please accept my humble apologies for the service that you have received thus far.
Please be advised that one of our agents will be in contact with you to assist you.
Stay safe.
Regards
Yeoline
Rain's reply26 Aug 2020, 15:58
Official
Hi Tracey R
Trust you are well and keeping warm.
Please accept my humble apologies for the service that you have received thus far.
Please be advised that one of our agents will be in contact with you to assist you.
Stay safe.
Regards
Yeoline
Trust you are well and keeping warm.
Please accept my humble apologies for the service that you have received thus far.
Please be advised that one of our agents will be in contact with you to assist you.
Stay safe.
Regards
Yeoline
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Tracey R's updateReviewer Update
27 Aug 2020, 12:24Thank you very for the response. My sim is now activated.
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Tracey R's update27 Aug 2020, 12:24
Reviewer Update
Thank you very for the response. My sim is now activated.