Customer Service Response Time is an issue

I called customer services and was put on hold for 30 minutes, and I am still holding. So now I am considering whether I should just hang up. They have no alternative method of contacting them shown on their website.

Rain, an important part of any business is how promptly you can assist your customers. Do you not monitor your call hold durations to identify that you have a customer service issue?

You would not nearly irritate customers this much if you have an email address to which queries can be addressed. Then a customer is mostly more than happy to wait for half an hour (or even more) for a response, but not when it costs the customer money to wait for you.

Come on, I have always had good service from you, and it pains me to now have to rate you a 2-star rating for your service.