Customer Service Par Excellent! Thank you Whitney; Mpho and Marshall!

After subscribing for their 5G service I ran into problems with poor signal and communicated with their Customer Care Desk. An assistant named Mpho took me through some basics to make sure the equipment was not malfunctioning. Mpho was very professional and REALLY listened to me. When we did not resolve the issue was escalated then Whitney took over from Mpho. I was already on Whitney's itinerary as a new subscriber and she dove into my case with a determined and unrelenting resolve. She sent a field agent to my address and after a very professionally intense analysis the field agent resolved the issue by installing an outdoor router. Everyone I dealt with from Mpho through to the Field agent, Marshall was reassuringly attentive and professional. Whitney's energy and drive deserves VERY SPECIAL mention. I never had to follow up on her but she followed up on me until I gave her positive feedback that my problem was resolved. Thanks a lot Whitney, Marshall and Mpho.