Customer service of Rain

Writing a review to inform others considering using Rain and shed light on my frustrations:

The promotion of Rain one has been promoted for a very long time. Since signing up with Rain I had gone on the R740 priced plan, which later included the Rain one, they say you get 2 free sims for your mobile phone.

I was never interested, but it kept popping up in the Rain application, so I just accepted the Rain one upgrade, but I have never received my Sim cards. I have kept accepting the prompts for the sims, even asking them to call me back.

This is where the problem comes, communication, resolving and calling the customer back is a real big issue with Rain. Any tickets submitted are useless. Calling in most cases fruitless, as the company uses an overseas call center and the help in resolving issues are limited. If you get someone on the other line, they tell you the copy and paste 'solutions' that do not work.

With an extra price increase in June, I am considering the pros and cons, but the cons are outweighing the pros as a long-term customer as I am.

Only benefit is the month-to-month contract and mobility.