Customer service non existant

So, everyone has been raving about what a good service provider Rain is. So, in blind faith I cancelled my contract with my service provider and joined Rain. On Monday 11 May 2020 I received my router and sim, nothing worked. I kept trying to contact rain via phone, email, portal, facebook messenger, no joy.

Then on Wednesday 13 May 2020 I received another router and sim. This time at least I was able to pick up the signal on my phone and laptop but still I am unable to use it. Again contacted Rain on all platforms with no response from them.

I contacted my friends in my surrounding area and all of them is having issues with connection. Obviously with the lockdown and working from home we are all very reliant on stable internet.

I am hoping that this might trigger a response from the company. should they get things up and running again I will very happily give them a great review should their service be good.

I do understand that providers has issues sometimes, but they then need to communicate this to their customers and keep them updated on the progress.

At this stage they are just costing me extra money having to sort out some other plan to be able to connect to the internet.