Customer Service Non Excistend

I was referred to Rain by a friend of mine last week...I went online and checked if my area has 4g and 5g it did so I placed my 5g uncapped order... It was delivered the following day the 1st of April...

Installation I did well still trying to do... Followed the instructions and no internet... It keeps on telling me that I need to put the router on top of the roof closer to blue dot which is like 4p to 50 m away from where I stay...

Then we went into the IP Address it seems that there is no 5g and a little 4g however it doesn't want to switch between the two...

So when you try to phone their land-line I held on for an hour and 55 min no luck...now they are no longer taking their calls...

When you go to online support the queue starts at 123 then you wait...when it gets to 10 it gets stuck for 20 to 40 min then you receive a mail stating we have missed each other...

I got through to Cassy on Friday, just to find out that my sim was not Ricad and it wasn't active...Cassy did that and I received my message...however there is still no signal as per speed.rain.co.za and activate.raim.co.za

I don't know how to get hold of them anymore... I am really frastrated....