TL
Tania L
1 reviews | Active since May 2022
02 Apr 2026, 07:24
Customer Service needs to be trained
And here again Im having the same problems I had in the past, due the first consultant i dealt with and her not understanding the customers clear english language I wake up and my internet is off after dealing with a consultant yesterday who ensured me my internet will not be disconnected till this billing query and my request for my promise to pay to be restructured. I tried numerous times like i've done in the past when I originally left Rain to get a response to avoid this and no response to my escalation Seriously disgusted.
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Replies (6)0
Replies (6)
Rain's replyOfficial
02 Apr 2026, 08:27Hi Tania
Thank you for bringing this to our attention.
We’re looking into your billing enquiry and will reach out with an update.
Regards,
rain.
Thank you for bringing this to our attention.
We’re looking into your billing enquiry and will reach out with an update.
Regards,
rain.
Rain's reply02 Apr 2026, 08:27
Official
Hi Tania
Thank you for bringing this to our attention.
We’re looking into your billing enquiry and will reach out with an update.
Regards,
rain.
Thank you for bringing this to our attention.
We’re looking into your billing enquiry and will reach out with an update.
Regards,
rain.
TL
Tania L's updateReviewer Update
02 Apr 2026, 09:04So now I as the customer must be penalised and not be able to use my second promise to pay restructure because the first consultant I dealt with made a mistake??????????????? This is why you have call recordings not so????????
This is my argument I want to use my second promise to pay restructure but because my consultant used it to fix her mistake I cant use the function how is that right or fair and surely if you listen to the recordings and hear she got the date wrong a manager can override this surely as its not your customers fault.
This is my argument I want to use my second promise to pay restructure but because my consultant used it to fix her mistake I cant use the function how is that right or fair and surely if you listen to the recordings and hear she got the date wrong a manager can override this surely as its not your customers fault.
TL
Tania L's update02 Apr 2026, 09:04
Reviewer Update
So now I as the customer must be penalised and not be able to use my second promise to pay restructure because the first consultant I dealt with made a mistake??????????????? This is why you have call recordings not so????????
This is my argument I want to use my second promise to pay restructure but because my consultant used it to fix her mistake I cant use the function how is that right or fair and surely if you listen to the recordings and hear she got the date wrong a manager can override this surely as its not your customers fault.
This is my argument I want to use my second promise to pay restructure but because my consultant used it to fix her mistake I cant use the function how is that right or fair and surely if you listen to the recordings and hear she got the date wrong a manager can override this surely as its not your customers fault.
TL
Tania L's updateReviewer Update
02 Apr 2026, 09:29Does Rain have any desire to rectify this because the first thing they make sure to say is our calls are recorded but means nothing to the customer if it doesn't protect the customer.
TL
Tania L's update02 Apr 2026, 09:29
Reviewer Update
Does Rain have any desire to rectify this because the first thing they make sure to say is our calls are recorded but means nothing to the customer if it doesn't protect the customer.
TL
Tania L's updateReviewer Update
02 Apr 2026, 09:48Can management please see that this is rectified I need to use my second option to restructure last months payment and this month into one instalment and now I cant because I had to call back to fix the first consultants mistake on my payment date because she got it wrong. Sorry but that is NOT FAIR to your customer.
TL
Tania L's update02 Apr 2026, 09:48
Reviewer Update
Can management please see that this is rectified I need to use my second option to restructure last months payment and this month into one instalment and now I cant because I had to call back to fix the first consultants mistake on my payment date because she got it wrong. Sorry but that is NOT FAIR to your customer.
TL
Tania L's updateReviewer Update
02 Apr 2026, 10:12This is exactly the lack of service and knowledge from your consultants that's going to see you lose me as a customer AGAIN!
TL
Tania L's update02 Apr 2026, 10:12
Reviewer Update
This is exactly the lack of service and knowledge from your consultants that's going to see you lose me as a customer AGAIN!
TL
Tania L's updateReviewer Update
02 Apr 2026, 12:15Will definitely not recommend anyone giving Rain a second chance, I dealt with such an amazing guy last month that explained everything so well (He knew his job and services) then I have two arrogant consultants call me today due to first consultant not communicating the service and not understanding me correctly but these two consultants know full well what i'm trying to say but spoke me into such a corner that I as the customer feel guilty they or she originally didn't understand what i wanted and I also wasn't explained to correctly it would be the 15th of the same month and not the following, Not right you customer service leaves your customers feeling this way. Get the guy who I dealt with the second time last month to train your staff. When we move we will no longer stay with Rain.
TL
Tania L's update02 Apr 2026, 12:15
Reviewer Update
Will definitely not recommend anyone giving Rain a second chance, I dealt with such an amazing guy last month that explained everything so well (He knew his job and services) then I have two arrogant consultants call me today due to first consultant not communicating the service and not understanding me correctly but these two consultants know full well what i'm trying to say but spoke me into such a corner that I as the customer feel guilty they or she originally didn't understand what i wanted and I also wasn't explained to correctly it would be the 15th of the same month and not the following, Not right you customer service leaves your customers feeling this way. Get the guy who I dealt with the second time last month to train your staff. When we move we will no longer stay with Rain.