Customer service is unprofessional, unresponsive, and does not deliver on their commitments.

I had a disappointing experience with rain.co.za regarding changing my account to a business account. Initially, their automated system indicated that it wasn't possible to update the account name, and subsequent calls confirmed I would need to cancel my existing account and purchase a new router. They agreed to deliver the router first, and once received, they promised to assist with updating my account details, including adding my VAT number.

However, after receiving the router and providing all necessary information to the staff, the promised account changes have still not been made even after two weeks. Despite multiple attempts to contact them—around ten times—they have not responded or allowed me to speak with a live agent. Instead, I am continually met with an automated bot promising contact that never materialises.

This service is unacceptable, especially considering this product is for my business and my account details—including the VAT number—have yet to be updated. After nearly a month of unresolved issues and broken promises, I have had to cancel all products with Rain. Their customer service is unprofessional, unresponsive, and does not deliver on their commitments.