Customer service is so rude

The internet is wonderful, when working. After 2 weeks+ of struggling with their service, it has reached a new low. The internet connection goes off everyday for a few hours, there is never any wifi signal and when you contact customer support you get the same story every time. Today, after holding for more than an half hour, we finally got through to someone- they disconnected the phone while we were busy explaining the problem. Phoned again- person disconnected phone on us again. After about another half an hour finally reached person number 3. Although the person on the line gave better service, it is still frustrating to be told to connect to the wifi and blah blah- after you explained numerous times that there is no wifi and no internet. Finally- the problem got escalated after this struggle. They are quick to take payment for a service but do not care about the customers. Your staff is just downright rude, asking what the problem is and then putting the phone down in your ear- while speaking. Why is it that we can be polite to your staff but the same courtesy is not given.

For anyone reading this- safe your self the trouble and support some else. They aren't worth the trouble