CUSTOMER SERVICE IS NON EXISTENT!!!!!!!!!!!

I spoke to Mikhail Ford 05/12 who successfully canceled the additional rain one router added to my account and requested a refund of what was due to me. I specifically advised Mikhail that I do not want my refund to be credited to my rain account and that I need it to be paid to my standard bank account. Upon calling one of the consultants at rain a few minutes ago I was advised the funds have been credited to my rain account and like a fool I have been awaiting for these funds to come through since last week. I am honestly very disappointed in the terrible service I am receiving from rain for the past few months. I need this resolved today!!!!!