Customer Service is just as unstable as their internet connection!

I have installed (please take note potential customers - you have to do the installation yourself. It is not like other LTE modems that you can use indoors. They do not tell you this) the outdoor modem. Finding the best spot can be quite a process. I found the best spot on our property with super fast download speeds and relative upload speeds. The first two nights I was in movie streaming bliss! And then things turned like a bad horror film. The unstable download and non-exist upload speeds hits you like a bad rash! The problem is that RAIN has NO customer care line that you can phone. YOU CAN ONLY LODGE COMPLAINTS OR ERRORS ONLINE. I have lodged more than one complain - AND STILL NO RESPONSE! Consider very careful before you contact them!