CUSTOMER SERVICE FOR RAIN IS PATHETIC

I have a debit order set up for the 1st of every month. 25 June they sent me a message that I must make payment immediately to avoid internet access. I submitted a ticket and asked why must I pay if there is a debit order arrangment. Until 2/7/2024 I have received no response. They did cut the service on 25/6/2024 and I made direct payment. On 1/7/2024 they tried to deduct via debit order but was not successful due to insufficient funds (because I already paid them). Now again to cut the service. I have again submitted another ticket and sent email but no once responds......If you phone them, you hold on for 9 minutes and then cuts off....