******* CUSTOMER SERVICE! CANCEL MY SIM NOW

I have been trying to cancel my sim card with RAIN for over 3 months and its unsuccessful, I logged a request with them via Rain App and they gave me haven't canceled it. Instead they keep on billing me.

Last year November I was handed over to their debit collectors and I bored the money and settled, and I told them via the RAIN App that they should cancel my sim card as i lost it months ago, am also not working. And the day I logged the request via RAIN App I was given Reference Number: ***8. Until today 3 months later they haven't canceled the sim and they still bill me. Now they handled me over to their attorneys demanding payment I dont understand as I told them to cancel it.

And since am unemployed where do they expect me to get the money to pay them. This is poor service. Because they never bother to call me with any feedback that it had been successfully canceled or not. All I have is the email with an acknowledgement that they received my request to cancel the sim card.

With this bad customer service I can't recommend the RAIN 5G Data to anyone. Because when we are asking them to cancel they are not doing so, instead they keep on billing people. That's bad business practice and poor customer service.