********** Customer Service - Bad Bots. Bad Support

Imagine losing three business days to untrained bots while running a small business in this economy.

Imagine being told your query has been escalated, waiting for a call that never comes, then receiving an email claiming they could not get hold of you. After that, complete silence.

That has been my experience with Rain Mobile.

After almost four years as a customer, it is clear this relationship has reached its end. It is not me. It is your systems, your bots, and your customer service process. It's you rain.

Disappointing and costly.