Customer Service

I called in to cancel my contract with Rain 3 weeks ago. They assured me that my account was cancelled after the call. On 31st August, the amount was debited from my account. I called in 4 times and they’ve advised that I do require a refund and that they were going to send an email so that I can attach my bank details to it. Up until now, no email has been sent. One calls in and waits an awful amount of time, using your own airtime to call in and none of the customer service agents were able to resolve my query. The agent didn’t even ask for any details of myself. I was advised that I would be called but as I figured, I have not been contacted ever since . I want my refund with immediate effect. Apart from the signal and network of Rain being HORRIBLE , service is TERRIBLE and I would not recommend Rain to anybody, even if they’re desperately looking for an alternative like this. So disgusting