Customer service as low as Telkom.

My lesson learnt from signing with an internet service provider as follows; When choosing an ISP, make sure that your line of communication is simple and easy with quick response times. Rain has proven to fall in the same category as Telkom - need I say more? The sales team was obviously quick to respond in order to get you signed up, but after I realized that the 4G, 10meg uncapped line never really had speeds more of 2meg, I decided that this is no longer the viable option for me. I then realized that should I not want Rain to automatically renew your monthly subscription, I will need to cancel before they deduct funds from my account for this worthless service. That is where my challenge lies. No clear communication lines. I submitted the request via the Rain app (hoping that this will be the most effective line) to cancel my subscribtion, then only after 8 days and conflicting responses they managed to cancel. Also, paying for the month in advance, do NOT expect any refunds. My advice is, check out for the smaller ISP's. Pay that little extra and make sure that you can simply pick up the phone and chat with a person who can assist you immediately. This is the age where your ISP is not only "the cheapest option", but your partner. Especially when you work to teach from home.