NT
Nkosilathi T
1 reviews | Active since Jan 2023
19 Jan 2023, 17:37
Customer service and accountability is very poor and frustrating
My 5g router just switched of on the 11 and we tried a different charger and still it was not switching on or even showing any light . I have been calling ever since and they always give me the same very excuse saying the matter is been escalated and I would receive a call and never have I got any call from them but its always me calling and they put me on hold for about 1 hour plus till it drops .
How long really does a person have to wait for just for him to get a router replaced ? My last Reference Number was : ***
Helpful (0)
Replies (4)0
Replies (4)
Rain's replyOfficial
19 Jan 2023, 17:53Hi Nkosilathi.
We're really sorry your rain experience hasn't been as good as you expected.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you.
rain.
Rain's reply19 Jan 2023, 17:53
Official
Hi Nkosilathi.
We're really sorry your rain experience hasn't been as good as you expected.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you.
rain.
NT
Nkosilathi T's updateReviewer Update
19 Jan 2023, 17:56I hope so because this is getting out of hand since on Tuesday just to get a replacement , if you guys cant help you must just say ,so that we look for a different service provider .
NT
Nkosilathi T's update19 Jan 2023, 17:56
Reviewer Update
I hope so because this is getting out of hand since on Tuesday just to get a replacement , if you guys cant help you must just say ,so that we look for a different service provider .
NT
Nkosilathi T's updateReviewer Update
21 Jan 2023, 00:11Hello ! I haven't received any communication from the field service technicians ,can you please organize a follow up .Honestly today is my 11th day just waiting to get a a router replacement. The frustrating thing is that I use your WIFI for school and work so this whole thing has really inconvenienced me since each day am busy buying data and that money is now more than I pay for my monthly use with your service .( hear the cry of a customer)
NT
Nkosilathi T's update21 Jan 2023, 00:11
Reviewer Update
Hello ! I haven't received any communication from the field service technicians ,can you please organize a follow up .Honestly today is my 11th day just waiting to get a a router replacement. The frustrating thing is that I use your WIFI for school and work so this whole thing has really inconvenienced me since each day am busy buying data and that money is now more than I pay for my monthly use with your service .( hear the cry of a customer)
NT
Nkosilathi T's updateReviewer Update
21 Jan 2023, 12:46Thank you very much I have just received a replacement of my 5G Rain router .Thank your for the efforts in helping me .
NT
Nkosilathi T's update21 Jan 2023, 12:46
Reviewer Update
Thank you very much I have just received a replacement of my 5G Rain router .Thank your for the efforts in helping me .