Customer Service Agent - Kelan Abrahams

I have not had internet since Sunday (06.03.2022), I phoned in numerous time with consultants making flimsy excuses and just brushing me off without assisting me, yesterday (10.03.2022) my call was fortunately taken by Mr. Kelan Abrahams, of whom I owe a huge thank you, he assisted me with no hassle whatsoever.

Mr. Abraham helped me step by step, stayed with me on the phone, ensuring that all my devices were connected and I had optimum connectivity. He went over and beyond the call of duty for me and prioritized my issue whilst being mindful of how frustrating the previous lack of assistance and customer service has been for me. He made my problem his problem. If it had not been for him, I would still NOT have internet in my home.

Whilst i have heard and experienced customer service at its worst with Rain, its customer service agents like Mr. Abraham that actually change the narrative. I am grateful to have been assisted by someone of Mr. Abraham's caliber. RAIN Mr. Abrahams is a rarity and an asset to your company, please take good care of him, he made my day.

From a now very happy customer.