********** CUSTOMER SERVICE

I called their call centre today at 08:04 and spoke to Amahle who was quite sarcastic and not friendly or helpful at all. After enquiring why my bill is R1190 she mentioned it’s because of usage. I mentioned that my router has been plugged out for more than a month as we are using other Wi-Fi. She asked me VERY sarcastically “where is your router” I mentioned it’s at home plugged out she said something along the lines of how will she know that I haven’t been using the Wi-Fi for the last month or so. When you read this, I suggest you pull the call and listen to it. TERRIBLE CUSTOMER SERVICE to say the least. Also note that when this service was purchased it was mentioned in-store that you pay for the service and then it would be switched on. Only for Amahle to say that I pay for the previous month’s usage… so what is it???