********** Customer Service

About 2-3 weeks ago, I start experiencing slow network through RAIN 5G in the evenings, from 5pm onwards. I ignore it, and it kept degenerating to a point where it was unusable. I call rain, log a call with them (14-08-2024). 1st level support does their troubleshooting to no avail. They log a call to the network team to investigate, turnaround time is 24 hours. I call them 4 days later (18-08-2024). Support guy runs through the playbook and says they'll escalate the query to their manager to check with the network team and I should check back at 6pm. I call back later, another guy explaining that it wasnt escalated, he will escalate it and I must wait longer. I even ran out of airtime going through this process (they didnt even call back). I get more airtime, continue with another support guy telling me that ticket from 4 days ago has no feedback. On the 19th of August, I finally get a callback from what I assume was a network engineer. He explains that the team have been investigating this issue for two months already and really the only option i have is sit with this unbearable connection or sign up with someone else. Big respect to him for the honesty. But 2/5 for RAIN, wouldnt recommend