RK
Ronnie K
1 reviews | Active since Nov 2022
11 Nov 2022, 10:04
Customer service
Rain is absolutely one of the worst companies when it comes to their call centre's. I have being battling for over a month to cancel my subscription. Then they still keep deducting money off my account. They just send emails around and nobody takes responsibility. The worst and most pathetic company ever when it comes to customer service.
Helpful (0)
Replies (8)0
Replies (8)
Rain's replyOfficial
11 Nov 2022, 10:04Hi Ronnie .
We're really sorry your rain experience hasn't been as good as you expected. We're going to get on this asap. Thank you.rain.
We're really sorry your rain experience hasn't been as good as you expected. We're going to get on this asap. Thank you.rain.
Rain's reply11 Nov 2022, 10:04
Official
Hi Ronnie .
We're really sorry your rain experience hasn't been as good as you expected. We're going to get on this asap. Thank you.rain.
We're really sorry your rain experience hasn't been as good as you expected. We're going to get on this asap. Thank you.rain.
RK
Ronnie K's updateReviewer Update
11 Nov 2022, 10:07You have debited my account with R699.00 after cancelation and you can't give me an answer when you are going to refund me !!!!
RK
Ronnie K's update11 Nov 2022, 10:07
Reviewer Update
You have debited my account with R699.00 after cancelation and you can't give me an answer when you are going to refund me !!!!
RK
Ronnie K's updateReviewer Update
11 Nov 2022, 10:18I am staying in Potchefstroom and will gladly go and hand it in at your address. However I still do not know when you are going to refund me ?????
RK
Ronnie K's update11 Nov 2022, 10:18
Reviewer Update
I am staying in Potchefstroom and will gladly go and hand it in at your address. However I still do not know when you are going to refund me ?????
RK
Ronnie K's updateReviewer Update
11 Nov 2022, 10:44Your agent Paroshnee Padayachee sent me an email that she passed me a credit on 07 November 2022 at 13h55. This is exactly the problem with Rain. You don't listen to your clients. Even your agents that answered the call center agreed on a month's credit. That's why I will stand with my statement that your service is absolutely pathetic. You just shrug people off and take their money. If you can go on my profile you will see how many times I complained about your wifi just dropping signal. That is why Paroshnee after countless efforts realized I did not get a proper connection from you. I am not sure how many times I need to repeat myself.
RK
Ronnie K's update11 Nov 2022, 10:44
Reviewer Update
Your agent Paroshnee Padayachee sent me an email that she passed me a credit on 07 November 2022 at 13h55. This is exactly the problem with Rain. You don't listen to your clients. Even your agents that answered the call center agreed on a month's credit. That's why I will stand with my statement that your service is absolutely pathetic. You just shrug people off and take their money. If you can go on my profile you will see how many times I complained about your wifi just dropping signal. That is why Paroshnee after countless efforts realized I did not get a proper connection from you. I am not sure how many times I need to repeat myself.
RK
Ronnie K's updateReviewer Update
11 Nov 2022, 10:56Once again I have to explain again that I have forwarded her email numerous times to you. I have written proof for a month's credit but you don't believe the client and you don't accept her email. You basically saying I am lying. You not even apologizing for you bad service regarding the wifi connection. I do hope that future clients read this and make informed decisions on what service provider they sign up with. One can clearly see you response to an unhappy client or ex client, the way you are handling this situation.
RK
Ronnie K's update11 Nov 2022, 10:56
Reviewer Update
Once again I have to explain again that I have forwarded her email numerous times to you. I have written proof for a month's credit but you don't believe the client and you don't accept her email. You basically saying I am lying. You not even apologizing for you bad service regarding the wifi connection. I do hope that future clients read this and make informed decisions on what service provider they sign up with. One can clearly see you response to an unhappy client or ex client, the way you are handling this situation.
RK
Ronnie K's updateReviewer Update
11 Nov 2022, 11:00Can you urgently follow up with her please. I have sent over 30 emails for her to phone me and once again nothing.......
RK
Ronnie K's update11 Nov 2022, 11:00
Reviewer Update
Can you urgently follow up with her please. I have sent over 30 emails for her to phone me and once again nothing.......
RK
Ronnie K's updateReviewer Update
11 Nov 2022, 14:07I have a great problem with Rain placing my physical address on a public platform. Secondly don't understand why you are taking so long to confirm with your colleague the authenticity of her email, after ********ly taking money from my bank account. You are totally unprofessional !!!!!
RK
Ronnie K's update11 Nov 2022, 14:07
Reviewer Update
I have a great problem with Rain placing my physical address on a public platform. Secondly don't understand why you are taking so long to confirm with your colleague the authenticity of her email, after ********ly taking money from my bank account. You are totally unprofessional !!!!!
RK
Ronnie K's updateReviewer Update
11 Nov 2022, 14:20It is not acceptable that I must wait 7 to 10 days for my refund. I will get my attorney to take this matter further. Finally I am finished with Rain. Never ever I will recommend you to anybody.
RK
Ronnie K's update11 Nov 2022, 14:20
Reviewer Update
It is not acceptable that I must wait 7 to 10 days for my refund. I will get my attorney to take this matter further. Finally I am finished with Rain. Never ever I will recommend you to anybody.