Customer Service

On Thursday 02/10/2025 I wrote a review regarding the service of customer care at Rain - received a reply that some one would be in contact shortly ............. Well today is Monday 06/10/2025 and yip no telephone call or follow up at all. Please immediately cancel my loop contract and come and collect your useless device - I want a full refund as this has never worked and really I refuse to pay for something I have not and will not use