Customer service

Up until today my experience has been brilliant. From the first call back, to the assistance with getting my account setup, to the very friendly staff at the Bonearo Park store where I collected my device, after completing my telephonic purchase. The device is fantastic and works like a dream so far.

I received numerous emails and sms’ that I must claim my R100 voucher. I firstly made a call and was transferred between sales and customer service twice, before I even collected my device, and neither would take responsibility of who should handle my query. I was promised a callback, which never happened. I collected my device and requested a call back. I was told I would not qualify because I already have an account. Clearly the consultant did not acquaint herself with the background. Then she told me I didn’t qualify because I didn’t do the application with a call agent, which I did. And then she told me that vouchers are at their discretion. Needless to say, getting 3 different reasons which contradict each other I told her that if she doesn’t resolve this, as what she is telling me is completely the opposite of what she had said previously and she had no intention of helping me, I told her she would leave me no choice but to go to HelloPeter. When I asked her name, she told me I was rude (no, I am frustrated, getting numerous emails and sms reminding me to claim my voucher, and then getting every possible objection to not issue it) and proceeded to put the phone down in my ear. I truly hope this is not how mu future experience with Rain will continue.

This is not about the voucher, but the principle of how a query is dealt with.