SM
Sabelo M
1 reviews | Active since Feb 2026
18 Aug 2026, 19:14
Customer
In a month I only get stable internet for atleast 24%.
My speed is running very slow and I work from home. Currently struggling to work
Helpful (0)
Replies (7)0
Replies (7)
Rain's replyOfficial
18 Aug 2026, 19:23Hi Sabelo,
Thank you for bringing this to our attention. We're sorry to hear this has been your experience.
We’re looking into your connection enquiry and will reach out with an update.
Regards,
rain.
Thank you for bringing this to our attention. We're sorry to hear this has been your experience.
We’re looking into your connection enquiry and will reach out with an update.
Regards,
rain.
Rain's reply18 Aug 2026, 19:23
Official
Hi Sabelo,
Thank you for bringing this to our attention. We're sorry to hear this has been your experience.
We’re looking into your connection enquiry and will reach out with an update.
Regards,
rain.
Thank you for bringing this to our attention. We're sorry to hear this has been your experience.
We’re looking into your connection enquiry and will reach out with an update.
Regards,
rain.
SM
Sabelo M's updateReviewer Update
24 Aug 2026, 13:27Sreenshot sent,Please take note that next step will be ICASA
SM
Sabelo M's update24 Aug 2026, 13:27
Reviewer Update
Sreenshot sent,Please take note that next step will be ICASA
SM
Sabelo M's updateReviewer Update
24 Aug 2026, 13:39The reason why i come and complain here on this platform is because when i log tickets telephonically there is no Feedback.
Take note that the screenshot i sent is only one device connected of which is my laptop and i ran the test over CAT 6. i had to log in to the router and switch to 4G for me to get the speed i sent you guys on 5Ghz i am not getting anything above 1Mbps on both upload and download
Take note that the screenshot i sent is only one device connected of which is my laptop and i ran the test over CAT 6. i had to log in to the router and switch to 4G for me to get the speed i sent you guys on 5Ghz i am not getting anything above 1Mbps on both upload and download
SM
Sabelo M's update24 Aug 2026, 13:39
Reviewer Update
The reason why i come and complain here on this platform is because when i log tickets telephonically there is no Feedback.
Take note that the screenshot i sent is only one device connected of which is my laptop and i ran the test over CAT 6. i had to log in to the router and switch to 4G for me to get the speed i sent you guys on 5Ghz i am not getting anything above 1Mbps on both upload and download
Take note that the screenshot i sent is only one device connected of which is my laptop and i ran the test over CAT 6. i had to log in to the router and switch to 4G for me to get the speed i sent you guys on 5Ghz i am not getting anything above 1Mbps on both upload and download
SM
Sabelo M's updateReviewer Update
24 Aug 2026, 15:28Thato who claims to be a manager has cut the call on me without resolving my query . He is very *********** he speaks over me when i want to speak which has made it difficult for me as a customer to voice out my concerns my issue remains unresolved
SM
Sabelo M's update24 Aug 2026, 15:28
Reviewer Update
Thato who claims to be a manager has cut the call on me without resolving my query . He is very *********** he speaks over me when i want to speak which has made it difficult for me as a customer to voice out my concerns my issue remains unresolved
SM
Sabelo M's updateReviewer Update
24 Aug 2026, 18:27I am currently at work as i type this message and i work from home you guys as my ISP are jeopardizing my career i reported this on the 18th of August and you did not bother to call me for a quick resolution
I want my issue to be escalated to the HOD or i will email Conrad Leigh direct.
I want my issue to be escalated to the HOD or i will email Conrad Leigh direct.
SM
Sabelo M's update24 Aug 2026, 18:27
Reviewer Update
I am currently at work as i type this message and i work from home you guys as my ISP are jeopardizing my career i reported this on the 18th of August and you did not bother to call me for a quick resolution
I want my issue to be escalated to the HOD or i will email Conrad Leigh direct.
I want my issue to be escalated to the HOD or i will email Conrad Leigh direct.
SM
Sabelo M's updateReviewer Update
24 Aug 2026, 19:04See the speed that i am getting over the LAN cable and with only one device connected which is my work LapTop image.png 107.1 KB
SM
Sabelo M's update24 Aug 2026, 19:04
Reviewer Update
See the speed that i am getting over the LAN cable and with only one device connected which is my work LapTop image.png 107.1 KB
SM
Sabelo M's updateReviewer Update
24 Aug 2026, 21:08It now marks six days since i have reported that i have issues with my speed
SM
Sabelo M's update24 Aug 2026, 21:08
Reviewer Update
It now marks six days since i have reported that i have issues with my speed