Customer Complaint/RAIN internet provider/No WIFI service

Good day We have not had wifi since last Tuesday and we have emailed and sent Facebook messages and no one is getting back to us. We only joined this internet service provider about a month ago, we are new customers and already having issues. We are getting desperate now as I am working from home and HAVE TO HAVE WIFI! This situation is getting ridiculous now and we honestly need someone to assist! PLEASE!!!!!!!!!!!!!!! Our account number is ***9, Bronwen Jacobs 119 MIddle Street in Graaff-Reinet in the Eastern Cape, my cell number is *** Please we cannot carry on like this as no one is replying to the contact support emails which i have submitted via our account and no one is reply to our Facebook inbox messages. Please help here and escalate as urgent as it has been 7 days now that we are offline!!!