Customer care is very bad

Wanted to find out if Queenswood have stock on the Rain101 yet. Drove there yesterday on the promise from the sales team that there is stock but there was not. Phoned again today, got a support agent on the line after 15minutes on holding the line. Told me to drive to Queenswood and check if there is stock. Seriously, this is so not the way to do business. Unprofessional and unsupportive. Don't they have any means to check availability? Keep on taking people's money but provide no means of using the service. I paid a prorata fee but don't have a router... will I get a refund/credit? Phoned again, got transferred to sales. Held the line for 36 minutes listening to the most annoying music and nobody even answered my simple question... Staff not properly trained or just don't bother?

I do not have a problem with the internet I get from Rain. It's the people working for Rain that gives it a very bad name. No client service after payment. Nobody from the branch phoned me after receiving stock although it was a promise made. Got the router after I drove to Queenswood to find out for myself. Spoke to the person who made the promise. He just shrugged his shoulders, sarcastically said sorry and went on with what he was busy with.