Customer care by Rain. Can one eat it?

I am sorry, but they are not worth rating! Their support services are up to sh@#! The following is the popup message left by Rain on the "My Rain" site: "We want to make sure you’re getting the best signal from your 5G router. Tap the button below and we’ll give you a call to help you out. Then the options for "cancel sim" or "call me" appear. I left several "call me" messages on THEIR web site with NO REPLY AT ALL. To make this situation worse. My son-in-law wanted to get Rain (the advance payment was made), but due to THEIR courier refusing to accept a sworn declaration for proof of residence as well as a letter stating they are living with us together with a water and lights bill. So, Rain still owes my son-in-law R700 for the last three years. My daughter contacted Rain for refunding on several occasions and that was it. No communication further. THAT IS WHY RAIN IS NOT WORTH TO BE RATED AT ALL!!!!!!!!!!