Critical Failure: 36+ Hours Wasted on a Simple Profile Update (Refs: ***4, ***8)

I have wasted over 36 hours attempting to resolve an administrative failure. My new Rain 101.a router is offline because your teams failed to provision it correctly. The issue is documented across your own reference numbers:

- ***4: Router offline, connecting to the secondary site.

- ***8: Router is not appearing on my profile, confirming a Logistics/Provisioning error.

Your last communication acknowledged my request and stated the issue was forwarded to the appropriate department. Where is the action? I am still waiting for the call from the Logistics team to fix my profile.

I demand immediate resolution! Stop offering generic troubleshooting and immediately link the new 101.a router to my profile. I expect a call from a senior resolution agent today.