1 reviews | Active since Oct 2018
******** The only way to describe Rain' conduct
I cancelled my Rain month to month subscription on 27 October 2021, because I moved to Namibia permanently. When I received a email from customer support that they will contact me within 24 hours, I immediately tried to change my contact number on the portal to my Namibian number (as I expect a phone call from Rain) but couldn't as it shows the number as invalid. Customer support never contacted me, however Rain keep on submitting the debit order on a daily basis to the bank, sometimes four times a day , which were declined by the bank because I took all my money out of the account. The bank charge me R8.50 for every time they declined the payment. On 13 Nov. 2021 Rain submitted 3 times, 15 Nov. 2 times, 17th once 18th once 19th once, 20th twice, 22nd 4 times, 23rd once, and so it kept on submitting everyday right into December. The messed up my credit score at the bank, they have my email address but never contacted me, I have no way of getting in contact with them. Their conduct is absolutely appalling and I believe this could be resolved have someone contacted me. I have cancelled again today, hoping for Rain to contact me within 24 hours. My contact number in Namibia is +***04. I wish I could load screenshots of my bank statement for South Africa to see how diabolical Rain acts towards their clients, and there is no way to contact them. Pathetic, absolutely pathetic. I bet Rain will never contact me, seems like I have no choice but to close my bank account permanently after all the damage caused by Rain.
No its not resolved. I did receive an email from Muminah Marsh asking why I want to cancel and to get the address where the device could be picked up. I gave my Namibian phone number to this person and have yet to receive a call.
Also, why did you submitted the payment a 100 times to the bank? Please explain to me why you did it up to four times a day?
No its not resolved. I did receive an email from Muminah Marsh asking why I want to cancel and to get the address where the device could be picked up. I gave my Namibian phone number to this person and have yet to receive a call.
Also, why did you submitted the payment a 100 times to the bank? Please explain to me why you did it up to four times a day?
