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Can someone please explain why i got billed for the service i did use due to the incompetency of rain employee who failed to cancel my 4G sim card with immediate effect as per my request? I did not use the 4G Sim Card for the whole month of November since my 5G service was activated and why am i being ****** charged for something i did not use? This must be resolved because its not my problem that Rain fails to train its staff adequately. Upon everything i want ALL MY MONEY BACK!!!! Dumisani Ntshangase whom i explained to help me cancel the 4G Sim card immediately failed to do so and he told me the cancellation can only be effected on the 30th of November and also explained that billing will be calculated then but never explained the fine print or the fact that rain charges for the sim card being connected. And he further told me that the cancellation cannot be immediate hence he went the long route instead of cancelling the 4G service with immediate effect. i am up to hell with the service from Rain where only Magda Buys is the only person who understand customer service because if it wasn't because of her i should have cancelled all your nonsense services 4G and 5G respectively but she restored hope in me that the is service at Rain. I don't really care who does what but all i need is the money you guys took from my wife's account for the 4G service i did not use as you all can see that since my 5G started to i never used the 4G so to me i don't pay for something i did not use. Your terms and conditions were not even explained by Dumisani Ntshangase when i requested him to help me cancel 4G service. i clearly remember i called late October for the cancellation of service and the advice was i have to send an email on rain webpage then someone will call me to help cancel the service hence Dumisani called me. Yesterday i called inquiring about the matter and Moleboheng assisted me but the call got cut and this morning she called me again but she couldn't assist me as the manager/ supervisor is on call currently. failing to pay back the difference you took from my wife's account you then cancel all services including 5G with immediate effect and give my money back!!!!!! I hate being treated like a jack ass fool for my hard earned money. so the choice is with you guys what you think should happen now!!!!