CB
Cam B

1 reviews | Active since Oct 2024

02 Dec 2024, 09:40

Credit & Deduction

This message was sent on the 12th November. I have still not received a reply, I see an amount has been deducted from my account. Please let me know what is happening. 🤔

"We just need to look at crediting some months where payment was made for the time I was not able to utilize the network. Your cooperation will be greatly appreciated.."

0
Replies (3)
Rain
Rain's reply02 Dec 2024, 10:05
Official
Hey Cam B,

We're sorry your rain experience has not been as good as expected. Thank you for bringing this to our attention, we are currently investigating your billing query and we will be in touch to assist further.

Regards,
rain.
CB
Cam B's update02 Dec 2024, 12:48
Reviewer Update
What I to deduct from your reply is that due to me having paid all the months, be it half or full & not having to be able to utilize the internet or unit during that period, I will not be getting credit as promised & discussed.
CB
Cam B's update02 Dec 2024, 15:49
Reviewer Update
Thank you..