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Sandile S
1 reviews | Active since Dec 2024
30 Sept 2025, 07:58
Crazy billing system
One of the worst of worst being billed up to R8000 for devices that is no longer in use and when I ask them to come collect it you giving me another drama and opening tickets that never gets resolved. I've been asking for history on that account and no one has managed pull how I was billed up to the balance
Helpful (0)
Replies (7)0
Replies (7)
Rain's replyOfficial
30 Sept 2025, 08:27Hi Sandile
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Rain's reply30 Sept 2025, 08:27
Official
Hi Sandile
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
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Sandile S's updateReviewer Update
30 Sept 2025, 08:47That's had been always your response you will be in touch then boom you don't get back to me.
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Sandile S's update30 Sept 2025, 08:47
Reviewer Update
That's had been always your response you will be in touch then boom you don't get back to me.
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Sandile S's updateReviewer Update
30 Sept 2025, 09:16Explain the detailed billing from February to July as the router wasn't used as it's a month to month billing
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Sandile S's update30 Sept 2025, 09:16
Reviewer Update
Explain the detailed billing from February to July as the router wasn't used as it's a month to month billing
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Sandile S's updateReviewer Update
30 Sept 2025, 09:38I did request for it to be cancelled.
Question is how do you bill an unused router?
Kindly refer to data usage. Then rectify your mistake please don't try to explain something straight forward. I joined a Month to month subscription not a contract meaning I pay and I use . So you can't bill me for an used service
Question is how do you bill an unused router?
Kindly refer to data usage. Then rectify your mistake please don't try to explain something straight forward. I joined a Month to month subscription not a contract meaning I pay and I use . So you can't bill me for an used service
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Sandile S's update30 Sept 2025, 09:38
Reviewer Update
I did request for it to be cancelled.
Question is how do you bill an unused router?
Kindly refer to data usage. Then rectify your mistake please don't try to explain something straight forward. I joined a Month to month subscription not a contract meaning I pay and I use . So you can't bill me for an used service
Question is how do you bill an unused router?
Kindly refer to data usage. Then rectify your mistake please don't try to explain something straight forward. I joined a Month to month subscription not a contract meaning I pay and I use . So you can't bill me for an used service
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Sandile S's updateReviewer Update
30 Sept 2025, 10:15It's absurd for you to say you billing for active service but ur device was offline. Please don't take me for the ride and correct ur billing ways
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Sandile S's update30 Sept 2025, 10:15
Reviewer Update
It's absurd for you to say you billing for active service but ur device was offline. Please don't take me for the ride and correct ur billing ways
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Sandile S's updateReviewer Update
27 Oct 2025, 14:33I previously left a review, and while my balance was cleared, the issues continue. My old device hasn’t been collected despite multiple attempts, I’ve been billed an extra R4,000, and I cannot use my new device. This is extremely stressful, especially as I am unwell, and Rain’s customer service has failed to resolve it. I urge Rain to act immediately: collect my old device
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Sandile S's update27 Oct 2025, 14:33
Reviewer Update
I previously left a review, and while my balance was cleared, the issues continue. My old device hasn’t been collected despite multiple attempts, I’ve been billed an extra R4,000, and I cannot use my new device. This is extremely stressful, especially as I am unwell, and Rain’s customer service has failed to resolve it. I urge Rain to act immediately: collect my old device
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Sandile S's updateReviewer Update
28 Oct 2025, 14:13Because now you are making your problem mine. I need to have this wifi working and ASAP, the only thing I need from you is to notify me that CCD couriers do come make the collection. If my current services can't be activated within 24hours also come fetch it . I can't pay for this services that had been offline for 5 days and the cause it's your ***********. It's already exhausting how am working using the wifi but you keep on disconnecting it for your own benefits.
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Sandile S's update28 Oct 2025, 14:13
Reviewer Update
Because now you are making your problem mine. I need to have this wifi working and ASAP, the only thing I need from you is to notify me that CCD couriers do come make the collection. If my current services can't be activated within 24hours also come fetch it . I can't pay for this services that had been offline for 5 days and the cause it's your ***********. It's already exhausting how am working using the wifi but you keep on disconnecting it for your own benefits.