1 reviews | Active since Dec 2016
Contract cancelled but I'm still getting billed monthly!!!!!!
I signed up for a rain simcard in October 2020, I noticed from the moment the sim was activated that the network coverage was extremely poor. I had opted for the unlimited package and was utterly disappointed to say the least. I made countless contact with their support team to resolve my network issue and they told me that the wasn't any coverage in my area. Eventually I canceled my contract with them on the 5th of February 2021. I saw on their page that they would debit me for the data I used during the month of Feb, I got debited a full months worth of subscription today and I don't understand how or why because I didnt even use the simcard from the 5th. I tried to get my bill, that shows my usage and it was nowhere to be found on their website. I checked again when their next debit will be and it showed that I will debited again on the 1st of April 2020 and I won't lie I'm livid. I long cancelled this useless contract, yet I'm still getting ****med by this company. I want my money back, and I also want something in writing that shows that my contract has been cancelled. I know my consumer rights and I know exactly what I signed up for, I will not accept this nonsense from RAIN.
I hope you are well, kindly accept my humble apologies for the service that you have received thus far.
Please be advised that one of our agents will be in contact with you to assist you.
Regards
Mosa
I hope you are well, kindly accept my humble apologies for the service that you have received thus far.
Please be advised that one of our agents will be in contact with you to assist you.
Regards
Mosa
I just checked out my February bill and it CLEARLY SHOWS that my usage was zero yet an amount of R479 was debited from my account. The agent you instructed to contact me is of no use to me. I know my consumer rights and I will no pay for something that I didn't use. I am not the only one RAIN has done this to, unfortunately I don't have such kind of money lying around with no use especially in this pandemic. I WANT MY MONEY and I will not accept this kind of behavior. I dont mind reporting this matter further until I get my money back, I will not let this matter REST.
I just checked out my February bill and it CLEARLY SHOWS that my usage was zero yet an amount of R479 was debited from my account. The agent you instructed to contact me is of no use to me. I know my consumer rights and I will no pay for something that I didn't use. I am not the only one RAIN has done this to, unfortunately I don't have such kind of money lying around with no use especially in this pandemic. I WANT MY MONEY and I will not accept this kind of behavior. I dont mind reporting this matter further until I get my money back, I will not let this matter REST.
