KK
Kapy K
1 reviews | Active since Aug 2015
20 Jul 2022, 11:28
Contract cancellation not finalized, Rain looking to milk me
I requested for a cancellation of my contract over a month ago now, and I was advised that someone would contact me to come and collect the router at the end of June. No one has come since, and my account still looks to be active. This is so frustrating as I have not used Rain's services since the end of March, and yet I get charged for it every month. I am tired of this! Can someone arrange to resolve this asap please, I will not accept to be charged an additional month for this!
Helpful (0)
Replies (2)0
Replies (2)
Rain's replyOfficial
20 Jul 2022, 11:45Hey Kapy
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you,
rain.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you,
rain.
Rain's reply20 Jul 2022, 11:45
Official
Hey Kapy
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you,
rain.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you,
rain.
KK
Kapy K's updateReviewer Update
25 Jul 2022, 15:23Hi there, the response I received 5 days ago was that Rain would get on it asap, but it it now 5 days later and I have still not received a response from Rain, no one has contacted me, and the issue is still the same.
Why such poor service delivery?! My cancellation was scheduled since the 14th of June and yet it is still not finalized. If I get debited for this this month end I will take this to the Ombudsman and contest all payments I have made since I last stopped using the router and Rain's services at the end of March.
Such appalling service!
Why such poor service delivery?! My cancellation was scheduled since the 14th of June and yet it is still not finalized. If I get debited for this this month end I will take this to the Ombudsman and contest all payments I have made since I last stopped using the router and Rain's services at the end of March.
Such appalling service!
KK
Kapy K's update25 Jul 2022, 15:23
Reviewer Update
Hi there, the response I received 5 days ago was that Rain would get on it asap, but it it now 5 days later and I have still not received a response from Rain, no one has contacted me, and the issue is still the same.
Why such poor service delivery?! My cancellation was scheduled since the 14th of June and yet it is still not finalized. If I get debited for this this month end I will take this to the Ombudsman and contest all payments I have made since I last stopped using the router and Rain's services at the end of March.
Such appalling service!
Why such poor service delivery?! My cancellation was scheduled since the 14th of June and yet it is still not finalized. If I get debited for this this month end I will take this to the Ombudsman and contest all payments I have made since I last stopped using the router and Rain's services at the end of March.
Such appalling service!