1 reviews | Active since Feb 2024
Contract cancelation all i get is help is on the way
I would like to raise a complaint against Rain. I am currently unemployed and not working. Someone else was previously taking care of my account payments, but they are no longer doing so.
I have contacted Rain several times requesting that my account be cancelled, but I am not getting any proper assistance. I am still using their SIM card, and it now seems like they will not allow me to continue using it unless I keep paying for the contract — even though I’ve clearly asked for cancellation.
I am willing to pay what I owe, but I cannot continue with this contract as I am not employed and cannot afford it anymore. I need Rain to please assist me by cancelling this contract immediately and confirm that no further charges will be app****. Please resolve this matter urgently.
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
I urgently need assistance to resolve this matter. I am willing to settle my account, but due to my current financial situation, I can only do so on a monthly payment plan, paying a set amount each month until the balance is cleared.
If RAIN is unable to allow continued use of my SIM card under these circumstances, I kindly request permission to port my number back to Telkom.
I urgently need assistance to resolve this matter. I am willing to settle my account, but due to my current financial situation, I can only do so on a monthly payment plan, paying a set amount each month until the balance is cleared.
If RAIN is unable to allow continued use of my SIM card under these circumstances, I kindly request permission to port my number back to Telkom.