Item: Rain
Rating: 1
Author: Karabo L

Rain's replyOfficial

21 Jun 2023, 13:23

Hi Karabo L.

We're really sorry your rain experience hasn't been as good as you expected.

We're going to get on this asap.

Thank you,

Rain

Best regards,

Rain's reply21 Jun 2023, 13:23

Official

Hi Karabo L.

We're really sorry your rain experience hasn't been as good as you expected.

We're going to get on this asap.

Thank you,

Rain

Best regards,

Rain's replyOfficial

21 Jun 2023, 13:29

Hi Karabo L.

Kindly note that we see that you are currently latching to a 4G site. However, we have delatched your SIM.

Please place your device in a room facing the direction the corner of Akasia Road and Kiwi Ln (preferably near a window to reduce obstructions), then reboot your device and monitor your connection.

Best regards,

Rain's reply21 Jun 2023, 13:29

Official

Hi Karabo L.

Kindly note that we see that you are currently latching to a 4G site. However, we have delatched your SIM.

Please place your device in a room facing the direction the corner of Akasia Road and Kiwi Ln (preferably near a window to reduce obstructions), then reboot your device and monitor your connection.

Best regards,

KL

Karabo L's updateReviewer Update

21 Jun 2023, 14:26

HI
Please note I have done that, I am monitoring the connection and will advise if still observe any further issues

The connection was not the greatest and this is the 1st time I had to complain but for the past couple of months, the connection has not been great. Please check my tickets logged.

Thank you for your prompt assistance hopefully the 4G tower that I am connected to does not give me problems. Can you kindly provide an ETA on the 5G tower as I paying for 5G not 4G

KL

Karabo L's update21 Jun 2023, 14:26

Reviewer Update

HI
Please note I have done that, I am monitoring the connection and will advise if still observe any further issues

The connection was not the greatest and this is the 1st time I had to complain but for the past couple of months, the connection has not been great. Please check my tickets logged.

Thank you for your prompt assistance hopefully the 4G tower that I am connected to does not give me problems. Can you kindly provide an ETA on the 5G tower as I paying for 5G not 4G

KL

Karabo L's updateReviewer Update

22 Jun 2023, 13:35

Same issue today

The network is really bad and I am in the middle of an exam ,what is happening with Rian 5G

KL

Karabo L's update22 Jun 2023, 13:35

Reviewer Update

Same issue today

The network is really bad and I am in the middle of an exam ,what is happening with Rian 5G

Rain's replyOfficial

22 Jun 2023, 16:12

Please place your device in a different spot. Where it is located no it not getting a proper signal. Please try a different location a test internet.

Best regards,

Rain's reply22 Jun 2023, 16:12

Official

Please place your device in a different spot. Where it is located no it not getting a proper signal. Please try a different location a test internet.

Best regards,

KL

Karabo L's updateReviewer Update

22 Jun 2023, 17:10

Hi

Please note my OUtCPE is located outside the window as suggested facing the direction of the corner of Akasia Road and Kiwi Ln (preferably near a window to reduce obstructions)

The issue comes and goes and this really tiering if you can solve the issue,please let me know

KL

Karabo L's update22 Jun 2023, 17:10

Reviewer Update

Hi

Please note my OUtCPE is located outside the window as suggested facing the direction of the corner of Akasia Road and Kiwi Ln (preferably near a window to reduce obstructions)

The issue comes and goes and this really tiering if you can solve the issue,please let me know

Rain's replyOfficial

22 Jun 2023, 19:39

Please note the sites you are currently connected to are experiencing technical difficulties, our technicians are working on restoring the site as soon as possible.

We apologize for the inconvenience.

Regards
rain.

Best regards,

Rain's reply22 Jun 2023, 19:39

Official

Please note the sites you are currently connected to are experiencing technical difficulties, our technicians are working on restoring the site as soon as possible.

We apologize for the inconvenience.

Regards
rain.

Best regards,

KL

Karabo L's updateReviewer Update

23 Jun 2023, 08:06

Can you provide with an ETA as the sites have been like this the whole month now

KL

Karabo L's update23 Jun 2023, 08:06

Reviewer Update

Can you provide with an ETA as the sites have been like this the whole month now

Rain's replyOfficial

23 Jun 2023, 15:06

Please note that we understand your frustration, and once again apologise for the inconvenience.

Kindly note that the matter has been escalated to our senior engineers, and they are working on getting the issue resolved as soon as possible.

Best regards,

Rain's reply23 Jun 2023, 15:06

Official

Please note that we understand your frustration, and once again apologise for the inconvenience.

Kindly note that the matter has been escalated to our senior engineers, and they are working on getting the issue resolved as soon as possible.

Best regards,

KL

Karabo L's updateReviewer Update

19 Jul 2023, 16:51

Please note this issue is still an ongoing issue and I am not a happy customer

for years now using rain and this couple of months have been a nightmare.
We have no load-shedding but my connection comes and goes and your support is pathetic

KL

Karabo L's update19 Jul 2023, 16:51

Reviewer Update

Please note this issue is still an ongoing issue and I am not a happy customer

for years now using rain and this couple of months have been a nightmare.
We have no load-shedding but my connection comes and goes and your support is pathetic

Rain's replyOfficial

20 Jul 2023, 09:24

We apologize for the poor experience unfortunately, we do not have an ETR but our technicians are aware of the issue and are doing what they can to get the issue resolved.

Regards
rain.

Best regards,

Rain's reply20 Jul 2023, 09:24

Official

We apologize for the poor experience unfortunately, we do not have an ETR but our technicians are aware of the issue and are doing what they can to get the issue resolved.

Regards
rain.

Best regards,

KL

Karabo L's updateReviewer Update

16 Aug 2023, 11:30

I am really getting frustrated here people,the network this past days has been unbearable and you consultants are putting the phone down on me

KL

Karabo L's update16 Aug 2023, 11:30

Reviewer Update

I am really getting frustrated here people,the network this past days has been unbearable and you consultants are putting the phone down on me

Rain's replyOfficial

16 Aug 2023, 16:13

Please note that we understand your frustration, and once again apologize for the inconvenience.

Kindly note that the matter has been escalated to our senior engineers, and they are working on getting the issue resolved as soon as possible.

Best regards,

Rain's reply16 Aug 2023, 16:13

Official

Please note that we understand your frustration, and once again apologize for the inconvenience.

Kindly note that the matter has been escalated to our senior engineers, and they are working on getting the issue resolved as soon as possible.

Best regards,

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